Privacy and Data Policy

The following Privacy and Data Policy applies to our services including (but not limited to) Chocolate Favours and Bespoke Gifts, Wedding and Celebration Cakes, Chocolate Fountain Hire.


1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, address, and email address. , and, if ordering, your payment details. Some of our services will require additional personal information including event dates, times and dietary requirements. If you have ordered products or services from us we will also need to know the delivery address. We gather this information to process any orders you may make. The relevant information is then used by us and sub-contractors to arrange delivery and to communicate with you on any matter relating to your order and the provision of service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such information to third parties. These statistics will not include information that can be used to identify any individual.

2. Our use of cookies and other information gathering technologies

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit

Some of these cookies are essential for you to use

To order products on our website you will need to have cookies enabled. If you don't want to enable cookies you can still enjoy browsing our website for that gorgeous gift or self-indulgent treat, you'll just have to visit one of our stalls or get in touch to purchase.

Three types of cookies may be used during your visit to

  • Bon Chocolat session cookies that are deleted after each visit

  • Bon Chocolat persistent cookies are not deleted after each visit

  • Third party cookies that are used by our partners, for example, to help us measure the visitors

3. How we protect your information

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, the Bon Chocolat website uses a SSL certificate to encrypt your information. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. We also keep your information confidential. The internal procedures of Bon Chocolat password protect all information in our care and will never share this information outside of recognised and trusted sub-contractors.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your email address or name, please contact us.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. How to contact Bon Chocolat

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please contact us.

8. Changes to this Policy

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

Based in Ely, Cambridgeshire - 
Delivering our services across Cambridgeshire, Norfolk & Suffolk

Please note, We are currently unable to deliver our products outside of the UK.

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